Claim settlement period for PF withdrawal has now been reduced to 10 days process from existing 20 days. This is due to the launch of online facilities for withdrawal.
The department has also planned to settle the claims online within 3 hours of request provided that the EPF account is seeded with Aadhar and bank account details.
The timeline in case of claim settlements is 10 days and 15 days in case of grievance redressal management.
These are new provisions in the EPFO’s Citizens’ Charter 2017 launched by labour minister Bandaru Dattatreya. It said the Charter is an attempt to bring transparency and accountability on the part of EPFO and make service delivery system and grievance redressal mechanism more efficient and cater to all the employers, the employees, litigants and CBT.
It is a step towards paperless court system wherein court procedure of EPF which will take place in a digital environment.
Further, in order to facilitate easy access, automated messages will be sent to the petitioner on their registered mobile numbers about the status of their cases. These cases can also be tracked online.
Now the parties can file all their paper/evidence/ documents online and all the details alongwith status can be accessed online. Regular updation is an important part of e-court management system.
All these initiatives are being taken in tune with the vision of Prime Minister Narendra Modi of digital India.