This page contains the Refund Policy regarding Relyon (Saral) Products purchased through online cart of relyonsoft.com
- Refund requests must be made within 10 days of purchase date in case of excess payment due to failure of payment gateway or multiple transaction on single purchase. After 10 days from purchase date you must contact Relyon Customer Service to determine the best course of action. Relyon will not issue refunds for software applications purchased through other entities, such as distributors or channel partners.
- A copy of the Relyon purchase receipt and a copy of the original Relyon invoice may be requested prior to Relyon Customer Service issuing a Refund Authorization.
- The licence key provided during the time of purchase has to be surrendered through the surrender process in the registration screen of the software application.
- A Refund Authorization (RA) number must be obtained for refund process; to request an RA number, please email to accounts@relyonsoft.com or call +91-80-23002100, and provide the following information
- Name
- Customer ID
- Address
- Phone
- Reason for Refund
- Date of Purchase
- Funds will be credited within 10 days of RA Generation.
