Support
We're here when you need us.
From 24/7 self-help resources to dedicated onsite assistance, Saral offers five tiers of support to ensure every customer gets quick, efficient solutions — anytime, anywhere.
Product support portal
Raise tickets, track issues, and access your full support history for all Saral products.
Phone support
Speak directly with our support team for guidance. Available Monday to Saturday during business hours.
Email support
Send your queries along with attachments or screenshots. We respond within one business day.
Training & onboarding
Request online or onsite training sessions for your team on any Saral product.
How it works
Our 5-tier support model
Start with self-help and escalate as needed. Every customer can access all tiers — no extra contracts required.
Self-help
Knowledge base, video tutorials, how-to guides and FAQs - available 24/7
Email & ticket
Raise issues, track resolution status, receive written responses with attachments
Phone support
Direct line to our support engineers, Mon-Sat during business hours for faster resolution
Live screen share
Scheduled remote session with a dedicated support engineer for complex issues
Onsite visit
In-person support at your premises for implementation, training, and critical incidents
Self-serve
Dedicated onsite
Support hours
Monday – Saturday
9:30 AM – 6:30 PM IST
Open
Saturday
9:30 AM – 6:30 PM IST
Open
Sunday & public holidays
Closed
Contact for support
Phone
Alternate
Portal
Support
Write to Us
Tell us what you need help with and our support team will get back to you within one business day.