Technical Support Engineer

Experience :
0-2 Years
Location :
Functional Area :
Technical Support
Role :
Technical Support Engineer
Key Skills :
Basic computer technicalities , softwares installation, Commanding language skill
Educational Qualification :
BE / MCA / BCA / BSC / B Com / Diploma in Computers
Job Responsibility :
  • Handling inbound calls from client on Software product related to functional and technical query.
  • Provide Online/Onsite support to customers
  • Handling Live chat, email of client query on Saral Software Product
  • Requirement Analysis
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Attributes Required :
  • Good with basic computer technicalities like installation of softwares
  • Knowledge on database and Networks
  • Commanding language skill